Terms of service

Terms of Service
Pacific Roots Collective 
These Terms of Service outline how Pacific Roots Collective operates, what you can expect from us, and what we ask from you as part of our community. By using our website or placing an order, you agree to these terms.
Pacific Roots Collective is built on culture, pride, and community. We aim to serve you with honesty, transparency, and respect.

🛍️ Using Our Website
When you browse or purchase from our store, you agree to:
•     provide accurate information
•     not use our products or website for unlawful or harmful purposes
•     respect our intellectual property, designs, and branding
•     not attempt to disrupt or misuse our website or services
We may refuse service to anyone who breaches these terms or behaves in a way that harms our community or business.

🧵 Made‑to‑Order Products
All items are created individually once your order is placed. This helps us reduce waste and stay true to our values of intentional, meaningful production.
Because of this:
•     production times may vary
•     minor variations in print, colour, or placement can occur
•     we do not offer refunds for change of mind
Full details are available in our Returns & Refunds Policy.

💳 Pricing and Payments
All prices are listed in Australian dollars (AUD).
We reserve the right to update prices, products, or promotions at any time.
Payments are processed securely through Shopify and trusted payment partners. By completing a purchase, you confirm that:
•     you are authorised to use the payment method
•     the information you provide is accurate

📦 Shipping and Delivery
Shipping times and rates are outlined in our Shipping Policy. Once your order is shipped, delivery times are in the hands of the carrier.
We are not responsible for:
•     delays caused by postal services
•     incorrect addresses entered at checkout
•     customs fees for international orders
If a parcel is confirmed lost by the carrier, we will replace it.

🔁 Returns, Exchanges, and Faulty Items
Our Returns & Refunds Policy explains how we handle:
•     faulty or damaged items
•     incorrect orders
•     sizing issues
•     change‑of‑mind requests
We follow Australian Consumer Law and always aim to treat our customers fairly.

🔐 Privacy and Data
Your privacy matters to us.
Our Privacy Policy explains how we collect, use, and protect your information.
By using our website, you consent to the handling of your data as described in that policy.

🎨 Intellectual Property
All designs, logos, artwork, product names, and content on this website belong to Pacific Roots Collective. This includes our cultural designs, PRC monogram, and brand identity.
You may not:
•     copy
•     reproduce
•     modify
•     distribute
•     sell
any part of our brand or products without written permission.

🛠️ Website Changes and Updates
We may update, pause, or discontinue parts of our website or services at any time. We may also update these Terms of Service when needed. The most current version will always be available on this page.

⚖️ Limitation of Liability
We do our best to provide accurate information and a smooth shopping experience. However, we are not liable for:
•     website errors
•     temporary outages
•     third‑party service issues
•     indirect or consequential losses
Your rights under Australian Consumer Law remain fully protected.

📩 Contact
If you have questions about these Terms of Service, reach out to us at:
crystal.tiseli@gmail.com
We’re here to help and always aim to respond with the same respect and care that guide our brand.