Privacy policy

Privacy Policy
Pacific Roots Collective 
Pacific Roots Collective is built on culture, connection, and community. When you shop with us, you’re not just supporting a brand — you’re joining a whānau. We honour that by protecting your personal information with care, respect, and transparency. This policy explains how we collect, use, and safeguard your information in line with Australian Privacy Principles (APPs).

🌿 What We Collect
We only collect information that helps us serve you, fulfil your orders, and grow our community in a meaningful way.
This may include:
•     your name
•     email address
•     phone number
•     shipping and billing address
•     payment details (processed securely through Shopify or our payment partners)
•     order history
•     device information such as IP address, browser type, and cookies
•     interactions with our website or social pages
We do not collect more than we need, and we treat everything you share with respect.

🌺 How We Use Your Information
Your information helps us:
•     process and deliver your orders
•     send order updates and shipping notifications
•     respond to questions or support requests
•     improve our website and customer experience
•     share new drops, cultural stories, and community updates (only if you choose to subscribe)
•     keep our store secure and prevent fraud
We never sell or rent your personal information. Your trust is part of our kaupapa.

🌊 How We Store and Protect Your Information
Your information is stored securely through Shopify and trusted service providers who follow strict data protection standards. We take reasonable steps to protect your details from loss, misuse, or unauthorised access.
Payment information is encrypted and processed securely. We do not store full credit card details.

🤝 When We Share Information
We only share your information with partners who help us run Pacific Roots Collective, such as:
•     Shopify (our store platform)
•     payment processors
•     shipping carriers
•     print‑on‑demand production partners
•     email and marketing platforms
These partners receive only what they need to complete their service. We may also share information if required by law.

🍃 Cookies and Website Tracking
Our website uses cookies to:
•     remember your preferences
•     keep your cart active
•     understand how people use our site
•     improve your browsing experience
You can disable cookies in your browser settings, but some features may not work as intended.

💌 Email and Marketing
If you join our mailing list, we may send you updates about new releases, cultural stories, promotions, and community events.
You can unsubscribe at any time by clicking the link in our emails.

🌱 Accessing or Updating Your Information
You have the right to:
•     access the personal information we hold about you
•     update or correct your details
•     request deletion of your information (where legally allowed)
To make a request, contact us at [your email].

👶 Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

🔄 Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

📩 Contact Us
If you have any questions about this Privacy Policy or how we protect your information, reach out to us at:
crystal.tiseli@gmail.com